Terms and Conditions of Ply Van Racking

These terms outline the agreement between you (“the customer”, “you”) and us, Ply Van Racking Ltd (“we”, “our”, “us”). By booking an installation with us, accepting a quotation, paying a deposit, or using our website, you agree to these terms.

Our Company Details:
Ply Van Racking Limited, registered in England and Wales.

Unit 10, Haughmond Farm, Shrewsbury, Shropshire.

Contact: contact@plyvanracking.com

Website: www.plyvanracking.com

1. Services Provided

All products are designed, manufactured and fitted by us at our premises in Shrewsbury. Customers are responsible for choosing their van racking configuration either via our website or in consultation with us.

All installations are bespoke and made to order for your specific vehicle. We do not currently offer delivery of customer vehicles – you are responsible for delivering your van to our workshop on the agreed date and collecting it once installation is complete.

2. Bookings and Payment

  • A 50% deposit is required to secure your installation date. The balance is payable on the day installation is completed, before the vehicle leaves our workshop.
  • We accept payment by bank transfer (BACS) or card.
  • Prices are clearly displayed on our website and are exclusive of VAT unless otherwise stated.
  • Quotations are valid for 30 days from the date of issue. After that period, prices and lead times may change.
  • Any changes made to the agreed design will be charged at £35 + VAT per hour for additional design work involved.
  • If any existing racking has not been removed prior to installation, a minimum charge of £25 will apply, depending on the amount of work and time required to remove it.
  • If additional work is requested or required during installation (for example because of unexpected condition of the vehicle, or a change of specification), we will let you know the additional cost before carrying out the work, and it will be added to your final invoice.
  • If the balance remains unpaid on completion, we may exercise a lien over the vehicle and any installed goods until payment is received in full. Interest may be charged on overdue invoices in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 where applicable.

3. Bespoke Goods and Consumer Rights

Important: All our fit outs are designed and manufactured specifically for your vehicle. They are bespoke, made-to-order goods. Under regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the standard 14-day right to cancel does not apply to goods that are made to the consumer’s specifications or clearly personalised. The cancellation terms in section 4 below apply instead.

4. Cancellations and Rescheduling

If you need to cancel or reschedule your booking, the following charges apply:

  • More than 2 weeks’ notice: no charge.
  • Within 2 weeks: 25% of total booking cost.
  • Within 1 week: 50% of total booking cost.
  • Within 48 hours: 100% of total booking cost (no refund).

These fees reflect the preparation, materials ordering and scheduling required for custom fitting work.

A minimum of three working days’ notice is required for any cancellation or rescheduling of an appointment. Insufficient notice may result in a rebooking fee being applied.

5. Changes to Your Booking

If you need to make changes to your order or fitting requirements, please contact us as early as possible. Changes may affect the booking date or the total cost. Significant design changes will be subject to the design rate set out in section 2.

6. Delivery of the Vehicle to the Workshop

  • On drop-off, the vehicle should be empty, clean inside the load area, and have at least a quarter tank of fuel (or sufficient charge for an electric vehicle) so we can move it within the workshop.
  • Please bring all keys and any relevant documents — in particular, details of any vehicle warranty or lease conditions that may affect drilling or fixings.
  • If the vehicle is delivered late or in a condition that prevents us from starting work, we may need to reschedule, and a rebooking fee may apply.

7. Risk and Care of the Vehicle

  • We will take reasonable care of your vehicle while it is at our workshop. The vehicle is kept on our premises during working hours and overnight.
  • You are responsible for ensuring your own motor insurance covers the vehicle while it is at our workshop, including any movement on our premises by us for the purposes of carrying out the work. We do not insure customer vehicles against theft, accidental damage or fire.
  • Please remove any personal items, tools, equipment and valuables before drop-off. We accept no responsibility for items left in the vehicle.
  • Where installation requires drilling, fixing or other modifications to the vehicle, you confirm that you accept that some manufacturer warranties may be affected. It is your responsibility to check this with your dealer or lease provider before work begins.

8. Handover and Inspection

On completion, we will walk you through the finished installation and explain how the racking is intended to be used and loaded. Please inspect the work before you leave the workshop. By driving the vehicle away, you confirm that the work has been carried out to your satisfaction, save for any latent defects that could not reasonably have been identified at the time.

9. Warranty

At Ply Van Racking Ltd, we take pride in the craftsmanship and durability of our racking systems. To give our customers peace of mind, all our plywood racking installations are supplied with a 12-month warranty.

The warranty period begins on the day your racking is installed at our workshop. If any issue covered by the warranty occurs during this time, we will assess the problem and either repair or replace the affected part at no cost to you.

What’s covered under this warranty:

  • Failures that arise through every day, intended use of the product
  • Defects in the materials used to manufacture the racking
  • Problems resulting from errors in our workmanship during production or installation

What is not covered:

  • Damage caused by self-installation or modifications made after purchase
  • Damage caused by neglect, misuse, or improper handling of the product
  • Damage caused by normal wear and tear from regular use
  • Damage caused by water or moisture exposure
  • Damage resulting from external events beyond our control, such as accidents, extreme weather, or other unforeseen circumstances

 Making a claim: If you believe your racking is affected by a fault covered under this warranty, please get in touch with us, quoting your invoice number and providing details of the issue. We may request photographs or additional information so we can properly assess the claim.

This warranty is valid only for the original purchaser and cannot be transferred to another person or vehicle. Manufacturer warranties on bought-in components (for example load restraint products, drawers and shelving systems) are passed on to you in addition to our workmanship warranty, subject to the terms set by the original manufacturer. Ply Van Racking Ltd reserves the right to decide whether a claim meets the warranty conditions and may update this policy when necessary.

10. Use of the Racking

  • You agree to use the goods and the installation in accordance with our handover information and any guidance we give you.
  • You agree not to overload the racking, exceed the vehicle’s payload, or modify the installation in any way that could compromise its safety.
  • It is your responsibility to ensure that loads are properly secured before driving and that the vehicle complies with road traffic and Construction and Use regulations.

11. Liability

  • Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.
  • Subject to that, our total liability to you for any loss or damage arising out of or in connection with the contract is limited to the price you have paid us for the goods and installation.
  • We are not liable for any indirect or consequential losses, including loss of profits, loss of business, loss of use of the vehicle, or any costs of hiring a replacement vehicle, even if we knew you might suffer such losses.
  • We are not liable for any failure or delay caused by circumstances outside our reasonable control, including supplier failures, transport delays, severe weather, fire, flood, industrial action, or actions of public authorities.

12. Data Protection

We process personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. We collect and use the information you give us (such as your name, contact details, vehicle details and payment details) only to provide and administer our services to you, to keep records as required by law, and to contact you about your job. Our full Privacy Policy is available on our website.

13. Photography of Completed Work

We may take photographs of completed installations for marketing purposes, including our website and social media. Customer name and any identifying vehicle details (such as livery or registration) will not be published without your consent. If you would prefer your vehicle not to be photographed at all, please let us know before drop-off and we will respect that.

14. Disputes

If you have a concern or complaint, please contact us at contact@plyvanracking.com. We aim to acknowledge complaints within 5 working days and respond substantively within 21 days, and we will work to resolve issues fairly and promptly. If we cannot resolve a complaint between us, we are happy to consider mediation through a recognised Alternative Dispute Resolution provider before any party commences court proceedings.

15. Governing Law

This agreement is governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising out of or in connection with it.

Updated: 12th January 2026