Terms and Conditions of Ply Van Racking

These terms outline the agreement between you (“the customer”) and us, Ply Van Racking Ltd (“we”, “our”, “us”). By booking an installation with us or using our website, you agree to these terms.

1. Services Provided

All products are selected and fitted by us at our premises in Shrewsbury. Customers are responsible for choosing their van racking configuration either via our website or in consultation with us. 

We do not ship goods. 

2. Bookings and Payment

  • A 50% deposit is required to secure your installation date.

  • Prices are clearly displayed on our website and are exclusive of VAT unless otherwise stated.

  • Any changes made to an existing design advertised on our website will be charged at £50 per hour for additional design work involved.
  • If any existing racking has not been removed prior to installation, a minimum charge of £25 will apply, depending on the amount of work and time required to remove it.

3. Cancellations

If you need to cancel or reschedule your booking, the following charges apply:

  • More than 2 weeks’ notice: No charge.

  • Within 2 weeks: 25% of total booking cost.

  • Within 1 week: 50% of total booking cost.

  • Within 48 hours: 100% of total booking cost (no refund).

These fees reflect the preparation and scheduling required for custom fitting work.

A minimum of three working days’ notice is required for any cancellation or rescheduling of an appointment. Insufficient notice may result in a rebooking fee being applied.

Please note that all refunds will be adjusted to account for any design time spent on the project, which is charged at £50 + VAT per hour.

4. Changes to Your Booking

If you need to make changes to your order or fitting requirements, please contact us as early as possible. Changes may affect the booking date or total cost.

5. Warranty

At Ply Van Racking Ltd, we take pride in the craftsmanship and durability of our racking systems. To give our customers peace of mind, all of our plywood racking installations are supplied with a 12-month warranty.

The warranty period begins on the day your racking is installed at our workshop. If any issue covered by the warranty occurs during this time, we will assess the problem and either repair or replace the affected part at no cost to you.

What’s covered under this warranty:

  • Failures that arise through everyday, intended use of the product

  • Defects in the materials used to manufacture the racking

  • Problems resulting from errors in our workmanship during production or installation

What is not covered:

  • Damage caused by self-installation or modifications made after purchase

  • Damage caused by neglect, misuse, or improper handling of the product

  • Damage caused by normal wear and tear from regular use

  • Damage caused by water or moisture exposure

  • Damage resulting from external events beyond our control, such as accidents, extreme weather, or other unforeseen circumstances

Making a claim:
If you believe your racking is affected by a fault covered under this warranty, please get in touch with us, quoting your invoice number and providing details of the issue. We may request photographs or additional information so we can properly assess the claim.

This warranty is valid only for the original purchaser and cannot be transferred to another person or vehicle. Ply Van Racking Ltd reserves the right to decide whether a claim meets the warranty conditions and may update this policy when necessary.

6. Disputes

If you have a concern or complaint, please contact us at contact@plyvanracking.com. We aim to resolve issues fairly and promptly.

7. Governing Law

This agreement is governed by the laws of England and Wales.