Frequently Asked Questions
Can't find the answer? Call us on 07745 666442 or send a message.
Booking & Process
How do I book?
Use our online booking form at /book. Choose between a design consultation (30 minutes, free) or book straight in for a fitting. We will confirm your slot within 1 working day.
How far in advance do I need to book?
Design consultations: minimum 2 working days ahead. Fittings: minimum 3 working days. Weekend slots are available by arrangement — contact us to request.
Is the booking confirmed immediately?
Your booking is provisional until we confirm it by email. We confirm within 1 working day. If your preferred slot is unavailable, we will offer alternatives.
Can I change or cancel my booking?
Yes. Give us 5 working days' notice or more and there is no charge — we move you to the next available date and your deposit, price and any discount carry over. Inside 5 working days we retain £150 of your deposit, because the workshop day set aside for your van is rarely one we can fill at that notice. Call 01743 709532 or 07745 666442, or email contact@plyvanracking.com. Full details are in section 4 of our terms.
Pricing & Fitting
Is fitting included?
Always. Professional fitting is included in the price of every job. We never present fitting as an extra cost.
How long does a fitting take?
Ply lining only: approximately 3 hours. Racking only or drawer system: half a day (morning or afternoon). Racking and ply lining together, or a full kit-out: a full day (8:30–17:00).
Do you provide quotes before I commit?
Yes. Book a free 30-minute design consultation at our workshop. We measure up and provide a written quote with no obligation to proceed.
Do you show prices with or without VAT?
Both — use the Ex VAT / Inc VAT switch above any product list to change how prices display, and we remember your choice as you move around the site. Prices default to ex-VAT because most of our customers are VAT-registered businesses who reclaim it. We invoice with VAT shown separately either way.
Do you take a deposit?
A 50% deposit once you have approved the design and we have scheduled your installation, with the balance payable on the day, before the vehicle leaves our workshop. If you are booking ahead under Van Ready, a £250 reservation fee holds your date first — that is not an extra charge, it comes off the total.
What happens if I cancel my order?
Before we cut your materials, your reservation fee and deposit are refunded in full — we only charge for design work already carried out. Once your materials have been cut, your fit-out is made to your vehicle and cannot be resold, so the materials and labour committed at that point are not refundable. We tell you what has been committed and refund the balance, and we always confirm before cutting begins.
Can I spread the cost?
Yes — we offer iwocaPay for business customers, alongside Klarna, PayPal and standard card payment. See /finance for the current options and how to apply.
Do you offer any discounts for booking early?
Yes. Our Van Ready offer takes 10% off if you reserve your fit-out before your new van arrives. It applies to orders of £500 + VAT or more, excludes ply lining kits, and you need to reserve by 30 September 2026 — your fitting date can be later than that. See /van-ready for the full offer.
Products & Compatibility
Which vans do you fit?
We fit racking and ply lining to all major van manufacturers: Ford, Mercedes, VW, Vauxhall, Citroën, Peugeot, Renault, Fiat, Toyota, Nissan, Iveco, MAN, Maxus and others. Contact us if you have an unusual vehicle.
What type of plywood do you use?
Marine-grade plywood throughout. This is more moisture-resistant and structurally stronger than standard construction ply — important in a commercial vehicle environment.
Can I add to my racking later?
Yes. Our systems are designed to be extended. Additional shelves, drawer units and overhead lockers can be added to existing Ply Van Racking installations.
Do I need ply lining if I have racking?
Ply lining is recommended but not mandatory. Our standard approach is to fit ply first and mount the racking over it. This gives a cleaner result and better protects the van's bodywork.
Can you fit electrics?
Yes. Electrical work can be included as part of a fit-out — mention it when you enquire and we will quote it alongside the racking rather than leaving you to arrange it separately.
Do you ask about door type for large vans?
No. All large vans (LWB and MWB) are assumed to have barn doors. Our large van systems are built for this configuration.
Getting to Us
Where are you based?
Unit F6 Greenwood Court, Cartmel Drive, Shrewsbury, SY1 3TB. We are open 8:30 to 17:00, Monday to Friday, with weekends by arrangement. Being in the West Midlands puts us within easy reach of most of the UK.
I am travelling a long way — can you help?
Yes. If you are driving 3 hours or more to reach us, we will cover an overnight stay. Drop the van off, stay locally on us, and collect it fitted the next day rather than doing the round trip twice.
Guarantee
Do you offer a guarantee?
Yes — a 12-month warranty on every plywood racking installation, starting the day your racking is fitted. It covers failures arising through everyday use, defects in the materials we use, and any errors in our workmanship during manufacture or installation. Manufacturer warranties on bought-in components are passed on to you on top of ours.
What is not covered?
Damage from self-installation or from modifications made after purchase, neglect, misuse or improper handling, normal wear and tear, water or moisture exposure, and anything caused by events outside our control. Full details are in section 9 of our terms.
How do I make a warranty claim?
Contact us with your invoice number and details of the issue. We may ask for photographs or further information to assess it. The warranty is valid for the original purchaser and cannot be transferred, so it does not carry over if you sell the van.
Fleet
Can you kit out a fleet?
Yes, from 5 vans upwards. Volume pricing applies to fleets of 5 or more, and there is no upper limit — we have run programmes well into three figures. Contact us for a fleet quote.
Can you guarantee a consistent spec across a fleet?
Yes. We build to a documented specification and quality-check every van before it goes back to you, so the fiftieth van matches the first. You get a single point of contact for the whole programme.
Still Have Questions?
We are happy to talk through your requirements.
For the full position on deposits, cancellation and the warranty, see our terms and conditions.